For Business — B2B accounts, SLAs & procurement
Trade pricing, quotations against LPOs, structured SLA support and a single point of contact for your ICT needs.
Open a business account
Register a business account and, once approved, you'll see trade pricing (excl. VAT) across the shop, place orders against LPOs, and request formal quotations. Approval usually takes one business day.
Create a business account or request a quote →
Service Level Agreements
Every SLA is tailored to your infrastructure criticality, with a single point of contact managing your support from ticket to resolution.
| Tier | Response | On-site | Coverage |
|---|---|---|---|
| Platinum (Mission Critical) | 15 minutes | 2 hours | 24 × 7 × 365 |
| Gold (Business Critical) | 30 minutes | 4 hours | 24 × 7 × 365 |
| Silver (Standard) | 2 hours | Next business day | Business hours |
| Bronze (Best Effort) | 4 hours | Scheduled | Business hours |
All SLA plans include 24×7 helpdesk access, a dedicated account manager, monthly reporting, and root cause analysis for critical incidents.
ICT services
- Consulting & technology advisory
- Project management & deployment
- Proactive monitoring & support
- On-site outsourced ICT staff
Talk to us
sales@pestone.co.ke · +254 735 120 752 · P.O. Box 33246-00600, Nairobi